Refund policy
Return Policy
Ordering Error or Change of Mind:
- Baste Records products are made-to-order and unique, so returns and exchanges are not supported if the customer ordered the wrong size, color, or simply changed their mind.
Damaged Product or Manufacturing Error:
- If your product arrives damaged or there is a manufacturing error, you must contact us within 14 days of product delivery.
- Please submit an issue by contacting info@basterecords.com and provide your order receipt or confirmation information and a clear photo showing the issue.
Resolution for Damaged Product or Manufacturing Error:
- Baste Records offers a free replacement or a refund for damaged products or manufacturing errors.
- Processing a replacement or a refund for damaged products may take up to 10 business days after the submitting your issue to info@basterecords.com.
Refund Process:
- If your selected billing currency is not United States Dollar (USD), the refund will be returned directly to the original payment source.
Multiple Products with the Same Issue:
- If there's an issue affecting multiple products that use the same design, an additional photo or video showing all affected items visible in one frame will be required for confirmation purposes.
Unsuccessful Delivery:
- In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund.